Information we collect
We may collect information you provide directly, including your name, email address, phone number, event date, event location, ZIP code, guest count, event details, selected rentals or services, notes, quote information, and booking information.
When you use the event planner or catalog, the site may also store selections such as your event date, time, ZIP code, cart contents, and planner progress in your browser so your experience can continue as you move through the site.
How we use information
We use information to provide quotes, process bookings, check availability, coordinate delivery and event services, communicate about your event, provide customer support, maintain business records, prevent misuse, and improve the website and booking experience.
Payments
Online payments are processed through Stripe. Payment card information is entered directly into Stripe's payment environment and Bounce Westminster does not receive or store your full card number. We may retain transaction references, payment status, amounts paid, and remaining balances as part of the booking record.
Service providers and event partners
We may share information with service providers when needed to operate the website or fulfill your event. This can include website hosting and infrastructure providers, payment processors, and event vendors or subcontractors involved in services you request.
Event information is shared only to the extent reasonably necessary to price, schedule, coordinate, or provide the requested service.
Cookies and browser storage
We count anonymous page views and button actions using broad page categories without analytics cookies, browser storage, visitor identifiers, or linked browsing histories. These measurement records do not contain names, contact information, exact URLs, referrers, advertising identifiers, or raw IP addresses. Our hosting and security services may separately process request information to operate and protect the website.
Optional-cookie consent enables more detailed visit journeys and advertising measurement. Rejecting optional cookies leaves anonymous totals enabled. Global Privacy Control prevents the engine's optional tracking. Browser exclusions and signed-in administrator exclusions also apply to the anonymous counters. Browser or network blockers may prevent collection.
The website may use cookies, local storage, session storage, and similar browser technologies for core site functionality, security, cart and planner state, preferences, and site performance. WordPress.com and other service providers may also use cookies as part of the services they provide to the site.
Data retention
We retain information for as long as reasonably necessary for booking administration, customer service, accounting, legal compliance, dispute resolution, fraud prevention, and legitimate business records. Retention periods can vary depending on the type of information and the purpose for which it was collected.
Your information
You may contact Bounce Westminster to ask about personal information associated with your inquiry or booking, or to request a correction or deletion where appropriate. Some records may need to be retained when required for accounting, legal, contractual, or security purposes.
Children's information
Our booking and quote tools are intended for adults arranging events. We do not knowingly ask children to submit personal information through the website.
Changes to this policy
We may update this policy when our website, services, or legal obligations change. The effective date shown above identifies the current version.
Contact
Questions about this policy or information connected with a booking can be directed to Bounce Westminster through the contact methods provided on this website.